Eleven blog

In Google Cloud’s official announcement, 11Sight was featured for its work developing voice AI agents that handle real customer conversations at scale, with measurable impact in live environments. The feature included a demo video and quote from Dr. Farokh Eskafi, CTO of 11Sight, outlining how the platform has delivered consistent performance improvements over time.

Every dealership is sitting on a massive pool of dormant revenue that never calls. Open recalls. Overdue maintenance. Declined service. Lost customers. Aging leads. Entire lists inside the CRM that rarely get worked because no one has the time to call hundreds or thousands of customers consistently.

AI is moving quickly into fixed ops and BDC operations across the US and Canada. Nearly every major automotive group is testing conversational AI in some form, and independent rooftops are not far behind.

Most startups don’t die because of bad tech. They die because the founding team wasn’t aligned on expectations, roles, or vision. Aleks opened with a clear warning: “Founders underestimate how hard it is to maintain alignment once things get real.”

Phones are still the beating heart of every dealership.They connect service departments to loyal customers, feed leads into the sales pipeline, and drive repeat business. But according to the latest Dealership Annual Report 2025, they’re also one of the biggest operational pain points.

Our AI Agents don’t replace people — they extend their capabilities. From answering every call and booking service appointments to managing follow-ups and after-hours requests, our agents automate the repetitive work so human teams can focus on delivering expertise, trust, and exceptional customer experiences.‍