Maximizing Service Revenue: Why Ford Approving 11Sight via TCC/Vehlo is a Game Changer for Your Dealership

Every dealership owner knows the sting of missed opportunities. A customer calls to schedule an urgent transmission check, gets put on hold for nine long minutes, hangs up, and dials your competitor down the road.

According to data from the Ford Customer Service Division (FCSD), this isn't a rare occurrence. Dealerships miss an average of 38% of all inbound calls, and 32% of service calls come in after-hours when nobody is there to answer.

There is good news: Ford has officially stepped in to help dealers solve this communication gap. 11Sight’s Conversational AI Agents are now formally approved by Ford through our partnership with Total Customer Connect (TCC) and Vehlo.

This integration is a massive win for your service department’s efficiency and your bottom line. Here is what this partnership means for your store and how you can fund it using your existing Co-Op dollars.

What is the TCC AI Voice Assistant (Powered by 11Sight)?

This isn't an outdated, frustrating robotic phone menu. It is a human-like, fully integrated AI agent that works 24/7/365 across voice, text, web chat, and email. It acts as a digital extension of your service counter, handling routine tasks so your advisors can focus on the customers standing right in front of them.

The system writes directly back to your tech stack in real-time:

DMS Compatibility: Integrates seamlessly with CDK, Reynolds & Reynolds, Dealertrack, AutoMate, DealerBuilt, PBS, VUE, Tekion, and more.
Scheduler Integrations: Works natively with your existing Xtime, Dealerlogix, TCC, CDK, or Tekion tools.

How It Transforms Your Service Lane

By treating the AI agent like a highly efficient team member, your store can unlock massive operational benefits:

Instant, 24/7 Booking: Customers can schedule, change, or cancel appointments at 2:00 AM on Sunday without human intervention. In fact, dealerships using this technology see 23% of all appointments booked entirely by the AI.
Hyper-Personalization: The AI instantly scans inbound phone numbers or VINs to identify the customer. It greets them by name, reviews their vehicle history, and can even automatically route them to their preferred service advisor.
Intelligent Live Escalation: If a customer gets frustrated or has a highly complex mechanical question, the AI reads their tone of voice and seamlessly escalates the live call to a human agent.
Proactive Revenue Generation: The platform doesn't just wait for the phone to ring. It launches outbound text and email campaigns for VIN-specific safety recalls and service reminders, recapturing lost or lapsed customers.

The Real-World Financial Impact

11Sight and TCC AI voice assistant dealership performance metrics. Repair orders, revenue impact, and customer win-back rates.
Metric	Result
Missed inbound calls (industry avg.)	38%
After-hours service calls	32%
Appointments booked by AI	23%
Additional ROs per week	15
Incremental monthly revenue per dealer	$21,000
RO growth from existing customers	27%
Win-back rate on lost customers	33%

The numbers speak for themselves. Dealerships utilizing the 11Sight and TCC integrated AI platform are seeing:

An average of 15 additional Repair Orders (ROs) per week.
An incremental revenue boost of $21,000 per month per dealer.
A 27% growth in ROs from existing customers and a 33% win-back rate on lost customers via proactive outreach.

Get Ford to Foot the Bill: Co-Op and LBEAP Eligibility

Because this tool is now a Ford Preferred Partner solution, it is fully eligible for the Ford Dealer Advertising Co-Op Program and the Lincoln Brand Exclusive Advertising Program (LBEAP).

Getting started and securing your funding is simple:

Shop & Sign Up: Head over to the FordDirect Dealer Center to view packages and register.
Hands-Free Billing: If you choose to bill the solution directly through FordDirect, they will automatically submit the Co-Op or LBEAP claims on your dealership’s behalf. (Note: If you choose to bill outside of FordDirect, you can still use your funds but must submit the claims manually).
Onboarding: Deployment, data configuration, and virtual team training typically take 30 to 90 days to ensure a flawless launch.

Stop Letting Revenue Ring Off the Hook

Your customers expect immediate answers, and your service advisors need relief from jammed phone lines. Deploying a Ford-approved AI solution lets you provide a modern customer experience while driving immediate, measurable ROI back into your service bays.

Ready to get started? Contact your FordDirect Dealer Consultant today, or email Sales@Vehlo-Dealership.com to see the 11Sight-powered TCC AI Voice Assistant in action.

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