FAQ

Last Updated in April 1st, 2024.

What is 11Sight?

11Sight is an AI-powered platform designed to streamline sales and marketing conversations through video calls. Instead of lengthy email chains, or impersonal forms, 11Sight allows potential customers to connect with your team for a face-to-face conversation with just one click. It helps businesses enhance their revenue generation strategies by streamlining customer interactions and sales processes.

What is conversational sales & marketing?

Conversational sales & marketing is a strategy that focuses on having two-way dialogues with potential customers throughout the buying journey. It replaces traditional methods like impersonal forms and lengthy email chains with a more natural and engaging approach.
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Instead of pushing information at prospects, conversational sales & marketing allows them to ask questions, voice concerns, and get the information they need right away. This can happen through various channels like live chat, chatbots, social media messaging, or even video calls (which is where 11Sight shines!).
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Key benefits of conversational sales & marketing:
Improved Lead Conversion: By having real-time conversations, you can address objections and nurture leads more effectively.
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Increased Customer Engagement: People are more likely to respond and remember information presented in a conversation than through static content.
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Better Customer Experience: Conversational marketing fosters a more personal connection with your brand, leading to happier customers.

How does 11Sight integrate with CRM systems?

11Sight integrates natively with HubSpot through a secure OAuth connection. 11Sight also integrates with Automotive CRMs using XML Auto Dealer Format (ADF).

What is an AI agent in automotive service?

An AI agent in automotive service is a virtual AI BDC that uses voice, video and text channels to greet callers, gather vehicle information and handle service repair order appointment setting tasks—essentially acting as a 24/7 auto AI agent for your dealership

How does an AI agent improve dealership service operations?

By automating simple service appointment tasks like appointment booking,cancelations and status checks, an AI agent reduces hold times, cuts no-shows and scales your dealership automation. As a smart booking agent and AI scheduling tool, it frees up your team to focus on high-value tasks, boosting both efficiency and customer satisfaction.

Can AI agents book automotive service appointments?

Yes! 11Sight’s auto service chatbot and one-click AI scheduling links let customers book, reschedule or cancel service slots instantly, integrating with your calendar as a true appointment AI bot for frictionless service call automation.

How fast can an AI agent book a service appointment?

Thanks to instant booking AI and AI follow-up system logic, the AI agent connects in seconds and completes appointments in under 90 seconds —dramatically outpacing live BDC teams (vs 300 seconds for a live advisor).

How does 11Sight compare to other AI platforms in auto dealerships?

Unlike basic automotive chatbot tools, 11Sight is a full omni-channel dealership AI platform—combining AI phone answering, CRM-integrated AI and video call AI for richer context, higher conversion rates and enterprise-grade security.

Is 11Sight suitable for small dealerships?

Absolutely. 11Sight’s AI for car dealerships offers pay-as-you-grow pricing and a no-code setup for quick deployment of virtual receptionist auto and service appointment AI, making it perfect for small teams.

Is 11Sight scalable for large dealer groups?

Yes—simply roll out 11Sight across multiple locations with centralized controls for AI agent for dealers, crm-integrated AI, and auto AI scheduling, ensuring consistent dealership call assistant performance at scale.

Can AI agents handle both service and sales inquiries?

Yes—11Sight’s AI service assistant and AI lead responder seamlessly switch between service intake AI and AI for car dealerships sales workflows. As a true virtual BDC, the platform handles maintenance bookings and part orders one moment, then qualifies vehicle-purchase leads or schedules test drives the next—all while syncing data via its CRM-integrated AI.

What’s the difference between a chatbot and a guided AI agent?

A dealership chatbot is typically text-only. A guided AI agent leverages AI for missed calls, video call AI and dynamic decision trees to qualify leads, book appointments and sync with your CRM—acting as a full-fledged virtual BDC.

How secure is customer data with 11Sight’s AI?

11Sight employs end-to-end encryption, role-based access controls and compliance with GDPR/CCPA, ensuring your customers’ information is protected by commercially reasonable physical, administrative, and technical safeguards.

Can AI agents handle appointment rescheduling?

Yes—11Sight’s service appointment AI and AI scheduling tool can modify, cancel or reschedule bookings on the fly. The AI agent checks real-time availability and updates your calendar automatically, ensuring seamless service call automation.

Do AI agents send reminders to reduce no-shows?

Absolutely. 11Sight’s AI follow-up system and virtual receptionist auto send automated SMS, email or video-call reminders, cutting no-show rates by keeping customers engaged and informed.

How does 11Sight handle after-hours service inquiries?

As a 24/7 auto AI agent and automotive virtual assistant, 11Sight answers calls, captures appointment requests and routes urgent issues to on-call staff—even when your dealership is closed!