FAQ

Yes, 11Sight easily integrates with all CRM and DMS systems. The AI platform can log call details, update customer records, and book appointments directly within your existing tools - keeping your workflows efficient and always up to date.

A voice AI agent is a virtual assistant that interacts with customers over the phone using natural, human-like conversation. Built specifically for car dealerships, it helps with service bookings, lead qualification, call routing, and more - delivering a 24/7 assistant experience without increasing headcount.

An AI agent in automotive service is a virtual AI BDC that uses voice, video and text channels to greet callers, gather vehicle information and handle service repair order appointment setting tasks—essentially acting as a 24/7 auto AI agent for your dealership

AI agents reduce hold times, streamline appointment scheduling, and offload routine calls. This frees up service advisors to focus on in-person customers while ensuring no inquiry is missed. The result is faster service, fewer no-shows, and better customer satisfaction.

Yes. 11Sight’s AI virtual assistant can schedule, reschedule, or cancel appointments without human errors. It connects with your calendar, collects vehicle and customer details, and confirms bookings - all without human intervention.

The AI can complete service bookings in under 90 seconds. It quickly understands what the customer needs, finds available slots, and confirms the appointment - much faster than a traditional phone call.

Unlike generic AI tools, 11Sight is built for automotive dealerships from the ground up. It supports voice, video, and CRM/DMS integration, providing a full-service customer communication solution - not just a chatbot or menu system.

Yes. 11Sight is easy to set up and cost-effective for smaller stores. It offers no-code deployment and flexible pricing, making it accessible for single-rooftop operations that want to increase efficiency without hiring more staff.

Absolutely. 11Sight supports multi-store rollouts with centralized control, unified metrics, and consistent AI performance across all rooftops. It scales easily with your business and maintains a high-quality customer experience

Yes. The same AI agent can handle everything from service scheduling to lead qualification and test drive bookings. It adapts to the caller’s intent and delivers consistent support across departments.

Chatbots are usually limited to scripted text-based interactions. 11Sight’s voice AI holds real conversations over the phone or chat, understands natural speech, and performs actions like scheduling or lead routing - just like a live assistant.

11Sight uses enterprise-grade encryption, access controls, and privacy compliance protocols to protect customer data. All AI interactions are secure and meet industry standards like CCPA and GDPR.

11Sight acts as a virtual receptionist, answering calls, understanding intent, and either resolving the request or routing the call to the right person - without hold times. It ensures customers get quick, accurate responses every time.

Yes. The AI works around the clock - including nights, weekends, and holidays. Customers can schedule appointments, ask questions, or get routed anytime, giving your dealership true 24/7 coverage.

Yes. The Outbound AI Agent can run proactive campaigns for service reminders, recall notices, post-service check-ins, and more. It saves time for your team and keeps customers engaged without manual outreach.

Call automation uses AI to answer and manage phone calls without human input. 11Sight handles routine requests like booking appointments or answering common questions - so your team can focus on high-value tasks and never miss a lead.

Because it’s fast, accurate, and dealership-specific. 11Sight’s AI books appointments in real time, syncs with your systems, and operates 24/7. It also reduces double bookings, missed calls, and customer friction.

11Sight’s AI uses natural speech patterns and conversational tones that sound like a real person. Some customers don’t realize it’s AI, and those who do still appreciate the fast, accurate service.

Voice AI ensures no calls go unanswered, books more appointments, improves CSI scores, and reduces staff workload. It’s a powerful tool to increase revenue and customer satisfaction without increasing payroll.

Yes. If the AI can’t handle a request or the customer prefers a human, it seamlessly transfers the call - with context - so the handoff is smooth and frustration-free.

Traditional IVRs use rigid menus. 11Sight’s AI listens, understands intent, and responds in a conversational way. No “press 1 for service” trees - just fast, natural customer support.

Implementation is fast and simple. 11Sight is cloud-based with no-code setup, and most dealerships can go live within days. Onboarding support ensures smooth integration with your existing phone system and CRM.

Dealerships using 11Sight often see a 28%+ increase in booked appointments, faster call resolution, and reduced staffing costs. The average dealerships report over $2 million in additional service revenue annually from improved call handling alone.

No heavy training is needed. 11Sight’s AI comes pre-trained on automotive workflows and can be quickly configured to match your store’s processes. It works out-of-the-box with minimal setup.

It augments your existing staff. 11Sight handles the repetitive tasks so your staff can focus on higher-value work. It’s a team extension, not a replacement - designed to make your people more effective and your customers happier.