11Sight’s Voice AI Agents are Augmenting Customer-facing Entry-level Positions

Serena, our AI service agent, boosts appointment bookings by up to 30%, with over 10% happening during off-hours.

Customer facing positions are where reliability matters the most.

Voice AI solves these issues by augmenting staff, handling routine requests instantly and making sure no customer interaction slips through.
Our AI agents serve as the first point of contact, with a 76% call handling rate.

The remaining 24% gets transferred to the right team with conversation context and meeting goals.

All Needs in One Solution

With 11Sight answering all inbound calls 24/7, dealership staff can now focus more on in-store customers and outbound activities.

The workload is reduced with up to 2+ staff members.
Serena our Service AI Agent is increasing appointments booked by 28% in the average dealerships. 10% of the appointments booked are made during off-hours.

This results in $2M+ additional revenue in an average dealership per year.
11Sight’s AI Agents do not only rely on large language models. Our self-improving AI technology uses other, more advanced guardrails and real-time integrations.
We are a complete, end-to-end solution, solving comprehensive customer facing responsibilities over both voice and text.

AI Agent Lineup

We are augmenting customer facing positions by freeing up time for service advisors and removing friction and unnecessary steps from the buying process.

Explore Partnership

AI-POWERED SOLUTIONS

Happy Customers + Motivated Employees

Using Generative AI Instead of Traditional IVR Systems

24/7 Availability

Round-the-clock customer support powered by advanced AI technology
Never lose a customer again

All Calls Answered

Every customer inquiry gets immediate attention and resolution
100% call coverage

High Call Handling Rate

AI resolves customer issues on the first interaction using smart routing
76% Call handling rate

Intelligent Escalations

Smart routing to the right human agents when complex issues arise
Seamless human-AI collaboration

Omnichannel Access

Consistent experience across web, mobile, phone, and social channels
Meet customers where they are

Sentinel AI Agent

Ceaselessly evaluating all calls looking for areas to improve
Continuous improvements

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