When describing our services, we use the terminology in our Service Description Document in 11sight.com/legal. Any capitalized terms used but not otherwise defined herein shall have the meaning set forth in Terms of Service or the Service Description Document.
11Sight collects many kinds of information in order to offer you quality products and services. We may collect information about you when you visit the Site, or subscribe for, purchase or otherwise use our Service on the various available platforms. The information collected may range from simple business contact information you provide to us on a web form when establishing an account or requesting a demo or a free trial, to analytical and other information we collect through technological means such as cookies and web logging. We may also receive information from third parties, such as our Partners. The specific information we collect in any situation depends on the platform you use, the reason for the collection and the technology involved. More specifically:
Registration Information: We will collect personal information from you when you create a Member Account and populate or update your Profile Page, which may include, but is not limited to, name, address, phone number(s), email address(es), and any other information about you we consider relevant.
Financial Information: If you subscribe to the Service or otherwise sign up for Paid Services we will collect financial information from you, such as your debit or credit card information and related billing information. We require such financial information in order to process payment for the use of a Service you have requested. By submitting your financial information, you consent to our providing it to third party resellers, distributors, or, value added resellers as necessary to support and process your transactions as well as your credit card issuer/banking institution for their purposes. Please be informed that 11Sight does not store your debit or credit card information in its or Partners’ premises/databases. All the debit or credit card information are kept in licensed institution or Partners.
Information Collected by Use of the Services: When you use our Site or Native Applications as a Member, or place an 11 Call either as a Member or an Anonymous Caller, 11Sight may automatically collect and store certain information about your usage of and interaction with the Service such as server information (hardware settings and statistics, network information, system activity, server configuration, alerts, utilization, appliance version, browser details) and Call Logs which contain the time and duration of calls, pictures and videos recorded during the call, the types of participants on each call, and electronic identification data of the call participants such as Member Account (which may be the participant’s email address), IP address, server details, endpoint type and version, device type and type and version of operating system, browser type, version and language, and circumstances of disconnecting from the call. In addition, 11Sight may collect certain endpoint information (such as hardware statistics, network information, application settings, log files, error reports and usage). 11Sight may also collect, through third parties or by technical means, anonymized technical analytics information about the way Users interact with and use our Service.
All information provided in connection with accessing Customer Support may be captured and retained by 11Sight, even if you are not logged in User. For example:
- When you call or initiate an online chat to receive Customer Support, we monitor and may record the various interactions that take place;
- If you email us in connection with a request for Customer Support services, we may retain that email;
- When you provide information to our Customer Support personnel during the course of resolving a problem, that information may also be retained.
In the course of providing online or direct technical support, with your permission, we may sometimes be granted access to data that is visible on your screen. The relevant Administrator may also grant us access to other data of your organization. This data may contain information about you, your organization’s employees, customers, partners, or suppliers. Any such access to information not relevant to the problem being resolved is not recorded or retained by 11Sight.
You can also reset your web browser to refuse, disable or delete cookies or to indicate when a cookie is being sent. However, some features of the Services may not function properly if the ability to accept cookies is disabled. You can find out more information about how to change your browser cookie settings at www.allaboutcookies.org.
Log file Information: Log file information is automatically reported by your browser each time you access a web page or an app. When you use our Service, our servers automatically record certain log file information regarding to keep the activity on web page or an app. With the help of Log files, 11Sight improves its product lines, fixes bugs and creates new and relevant features for its members and Anonymous Callers. These server logs may include anonymous information such as your web request, Internet Protocol (“IP”) address, browser type, referring / exit pages and URLs, number of clicks and how you interact with links on the Service, domain names, landing pages, pages viewed and other such information.
Clear gifs/Web Beacons: We may use clear gifs in HTML-based emails sent to our users to track which emails are opened and which links are clicked by recipients. The information allows for more accurate reporting and improvement of the Service.
Device Identifiers: When you access the Service by or through a mobile device (including but not limited to smart-phones or tablets), we may access, collect, monitor and/or remotely store one or more “device identifiers.” Device identifiers are small data files or similar data structures stored on or associated with your mobile device, which uniquely identify your mobile device. A device identifier may be data stored in connection with the device hardware, data stored in connection with the device’s operating system or other software, or data sent to the device by us. A device identifier may convey information to us about how you browse and use the Service regarding security of your account and to provide you Services. A device identifier may remain persistently on your device, to help you log in faster and enhance your navigation through the Service. Some features of the Service may not function properly if use or availability of device identifiers is impaired or disabled.
Location Data: When you access the Service by or through a mobile device, we may access, collect, monitor and/or remotely store “location data,” which may include GPS coordinates (e.g. latitude and/or longitude) or similar information regarding the location of your mobile device. Location data may convey to us information about how you browse and use the Service regarding security of your account and to provide you Services.
AN 11 CALL BETWEEN CALLER AND CALLEE?
To Provide Products and Services: We use the information we collect to provide you with our products and services (including the Service) and in connection with our on-going customer relationship, such as informing Members of software updates and providing Customer Support. We also use the collected information to evaluate and improve our products and services. Some information collected assists us in operating and evaluating Site and Native Applications as well as customizing and improving our marketing activities.
Legal Requirements: We are committed to protect the Users’ privacy and only produces user data to governments in response to valid and lawful requests from the governments and relevant legal policies. We use collected information to o comply with legal or governmental requirements or demands.
Communications: 11Sight uses the information we collect in order to communicate with you about 11Sight’s products and services, to respond to your requests for information and to keep Members informed of important matters, such as software and security updates and changes to our terms and conditions. We also use it to process orders and administer the financial and other aspects of our relationship.
Sales Activities: 11Sight uses information it collects as part of its sales activities for processing orders, sending leads to our Partners, keeping you informed of special offers and changes in available products and services and general marketing activities.
Customer Support: Information is also used to provide technical and other support to Members and Anonymous Callers of our products and services or those who are contacted. Recording Customer Support sessions helps 11Sight to train its personnel and creates a record of the interaction for future use and product improvement purposes.
Data Analytics: 11Sight collects various kinds of statistical and analytical information in connection with the operation of the Site and Native Applications, the furnishing and operation of 11Sight products and services, and the operation of our Customer Support and sales activities. Data we collect from these activities, such as log file and traffic information, are used to evaluate the performance of 11Sight’s products and services, as well as to better understand usage patterns and the needs and interests of our current and potential Members and Anonymous Callers. This assists 11Sight in improving its product lines, fixing bugs and creating new and relevant features for its members and Anonymous Callers. We also sometimes contract with outside suppliers to conduct some data analytics, particularly on websites.
Electronic information collected by 11Sight is kept on servers that are owned and operated either by 11Sight or by 11Sight contracted suppliers or Partners. These servers are primarily located in the United States, Canada, and Turkey. Our server footprint will eventually include other countries as our service expands.
11Sight may share your information as provided in this Section. We do not share your information with any 3rd parties who intend to use it in targeted advertising.
Administrative Access: Your organization’s general administrator (each such person, an “Administrator”) will have access to the Member Account and activity information stored via the Service (including email address and other data to the extent included). The Administrator may be able to: • View a Member’s Call Logs; • Change the Members’ account passwords or suspend or terminate the Members’ account access; • Access or retain information stored as part of the Member Account; and • Receive the Member Account information in order to satisfy applicable law regulation, legal process or enforceable governmental requests.]
The Administrator may be able to:
- View a Member’s Call Logs;
- Change the Members’ account passwords or suspend or terminate the Members’ account access;
- Access or retain information stored as part of the Member Account;
- Receive the Member Account information in order to satisfy applicable law regulation, legal process or enforceable governmental requests.
Third Party Providers: We may share your information with third-party business partners, consultants, resellers, distributors, value added resellers, and other service providers that perform services on our behalf for the purpose of providing the Service to you. Those business partners will be given limited access to your information that is reasonably necessary to deliver the Service.
Sale, Acquisition, Merger, Divestiture: We may buy or sell, divest or 11Sight (including any shares in the 11Sight), or any combination of its products, services, assets and/or businesses. Your information related to the Service (as described herein) will likely be among the items transferred in these types of transactions. We may also sell, transfer or assign such information in the course of corporate divestitures, reorganizations, mergers, acquisitions, bankruptcies, dissolutions, liquidations or similar transactions or proceedings involving all or a portion of 11Sight.
Legal Disclosure: We will disclose your information where required to do so by law or subpoena or if we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement or governmental entity; (b) to enforce our Terms of Service, or to protect the security or integrity of our Service; and/or (c) to exercise or protect the rights, property, and personal safety of 11Sight, our employees, users, participating businesses and others.
Aggregated Information: We may also share information with others in an aggregated and anonymous form that does not reasonably identify you directly as an individual for any purpose, including for research and marketing purposes, and our disclosure of such information is not subject to restriction.
11Sight uses commercially reasonable physical, administrative, and technical safeguards to preserve the integrity and security of your information in our or our Partners’ premises/databases in our possession. We use similar safeguards in deleting or disposing of your information. However, since the internet is not a 100% secure environment, despite these efforts we cannot but do our best to ensure or warrant the security of your information.
You are responsible for maintaining the secrecy of your unique password and account information and for controlling access to your email communications at all times.
ABOUT YOUR INFORMATION?
You may have various choices with respect to our use of your information:
- At this time, you can contact us at email@example.com to modify your preferences and request any information regarding your data. Eventually you will have the ability to directly control your preferences.
- You have a choice to decide if your Profile Page is displayed in our Directory. You can change this preference when editing your Profile Page. If you chose to display your Profile Page in the Directory, the information you provide in your Profile Page, including your personal information, shall be accessible to other users of the Service;
- You are responsible to keep the information on your Profile Page accurate and up to date.
11Sight will retain your information, whether or not your account is active, for as long as it believes is necessary to fulfill 11Sight business purposes or to comply with applicable law, audit requirements, regulatory requests or orders from competent courts.
If it comes to our attention that we have collected personal information from a child under age 18 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under the age of 18 who has accessed or used our Service, please contact us.
Under California’s “Shine the Light” law, California residents who provide “personal information” (as defined in the law) in obtaining products or services for personal, family or household use are entitled to request and obtain from us once a calendar year information about the personal information we shared, if any, with other businesses for their direct marketing uses. If applicable, this information would include the categories of personal information and the names and addresses of those businesses with which we shared such personal information for the immediately prior calendar year (e.g. requests made in 2015 will receive information about 2014). To obtain this information please write to us at the address listed below in the Contact Us section. Please include your full name and address.
On 25 May 2018, GDPR came into force and replaced the “95/46/EC Directive on Data Protection” of 24 October 1995. GDPR lays out specific requirements for businesses and organizations who are established in Europe; who serve users in Europe or to European citizens. 11Sight as a data controller, give importance to the personal data protection of the Users and its own employees is handled in accordance with GDPR. The GDPR embodies the well-recognized privacy principles of transparency, fairness, and accountability. The GDPR requires that data controllers only use data processors that process personal data on the data controller’s behalf and provide adequate guarantees to meet specific requirements of the GDPR.
International Data Transfer Under GDPR: 11Sight has designed its privacy and security programs to ensure an appropriate level of data protection and has outlined the supplemental measures and safeguards for transfers of personal data outside of the European Union and European Economic Area. The GDPR provides for several mechanisms to facilitate transfers of personal data outside of the European Union and European Economic Area. These mechanisms are aimed at confirming an adequate level of protection or ensuring the implementation of appropriate safeguards when personal data is transferred to a third country. Where personal data will be transferred outside of the EU to third countries not covered by adequacy decisions, we commit under our data processing agreements to maintain a mechanism that will facilitate these transfers as required by the GDPR.
User Rights under GDPR: The rights of the Users’ are: right to be informed, right of access, right to rectification, right to erasure/to be forgotten, right to restrict processing, right to data portability, right to object and rights in relation to automated decision making and profiling.
Right to Erasure' (aka Right to be Forgotten) under GDPR: The User have the right to erasure their personal data without undue delay and 11Sight shall have the obligation to erase personal data without undue delay. If 11Sight receives a complete erasure request from the User, 11Sight shall delete the relevant User data from all of its database within a maximum period of 30 days.
For more information about GDPR, please visit https://ec.europa.eu/info/law/law-topic/data-protection_en
You may choose to deactivate or otherwise manage your Member Account as set forth in the Terms of Service. You may update your information and email-communication preferences at any time by emailing us at firstname.lastname@example.org. You can also stop receiving promotional email communications from us by clicking on the “unsubscribe link” provided in such communications. You may not opt out of Service-related communications (e.g., changes/updates to features of the Service, technical and security notices). If you have any questions about reviewing or modifying your information, you can contact us directly at privacy@11Sight.com.
If you have any questions about 11Sight’s privacy practices, contact us by email to privacy@11Sight.com by mail at:
Attn: Privacy Officer
2363 Carquinez Av #301
El Cerrito, CA 94530
United States Of America